FAQs

When can I buy some ceramics?

Ceramics are hand made in small batches and are listed on the site as soon as they are ready. Please sign up to my newsletter (at the bottom of this page) or check my instagram bio where the latest release dates are shown.

How do I look after my ceramics?

All my ceramics are microwave and dishwasher safe, however in order to prolong the life of your pieces I recommend hand washing only with hot soapy water.

Please note that glazes can crackle and stain over time and this is outside of my control.

How long will my order take?

I aim to dispatch orders within 5 working days.

UK orders are sent by Royal Mail Tracked 48 will ship in 2–3 days from dispatch.

Any international orders are posted via Royal Mail International Economy. Here are the delivery timeframes as provided by Royal Mail:
Western Europe in up to 2 weeks
Eastern Europe in up to 5 weeks
North America in up to 6 weeks
South America, Africa and Asia in up to 8 weeks
Australia in up to 12 weeks.

This service offers the best prices, but it is not insured or trackable. I unfortunately cannot be responsible for uninsured items which are lost in the mail.

I am not responsible for any customs or import duties incurred. 

International orders may also be delayed by customs processing, which again unfortunately is out of my control. 

Can I get my order faster?

If you would like your order faster or to be insured or trackable, please email me at hello@okgunn.com and I let you know your delivery options and arrange for additional payment.

Do you accept returns?

If there is any problem with your purchase please email me at hello@okgunn.com and I will do my best to resolve it. I am happy to replace any products that have been broken or damaged in transit.

I will offer a refund or exchange on any full price item, excluding products that are made to order, as long as they are returned in their original condition within 15 days of receipt. Replacements can take up to 6 weeks due to the handmade nature of my products.

Please bear in mind that all my ceramics are handmade by me. They are wonky and have imperfections. The glazes can be patchy and have drips. This adds to the character of each piece and makes every ceramic unique. I aim to get each piece as close to the pictures as possible but variations are part of the process.

Glazes can crackle over time especially if repeatedly exposed to hot liquids. This is unavoidable and I do not offer returns or replacements where the glaze has crazed.

Glazes can also stain when repeatedly exposed to certain liquids, for example tea, coffee or red wine. Again this is outside of my control and I do not offer returns or replacements in these circumstances.

What is your privacy policy?

As part of the buying and selling process, I collect the personal information you give me such as your name, address and email address. With your permission, I may send you emails about my shop, new products and other updates.